Terms of service


Last Updated: October 1, 2026

Welcome to NasGas. These Terms of Service govern your use of the NasGas website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms.

1. About NasGas

NasGas is a home-appliance brand providing products including cooking ranges, built-in hobs, kitchen hoods, geysers, washing machines, water dispensers, room air coolers, heaters, ovens, and other home appliances.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

However:

  • Product colors may vary slightly depending on your device or screen.

  • Product specifications may be updated by the manufacturer from time to time.

  • Product availability may change without prior notice.

  • Images may be used for illustrative purposes where applicable.

If a significant error is identified in a product listing, NasGas reserves the right to correct the information and, where necessary, contact the customer before processing the order.

3. Pricing

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice.

The applicable price at the time an order is placed will normally apply, subject to order verification and availability.

4. Orders

Placing an order through our website constitutes a request to purchase the selected product.

NasGas may contact you to verify order details, delivery information, contact information, or payment details before processing an order.

We reserve the right to cancel or decline an order where:

  • The product is unavailable.

  • Incorrect pricing or product information was displayed.

  • The order contains incomplete or incorrect information.

  • We are unable to verify the order.

  • There is suspected fraudulent or unauthorized activity.

  • Delivery to the provided location cannot reasonably be completed.

If an order is cancelled after payment has been received, any applicable refund will be handled according to our Return & Refund Policy.

5. Delivery

We aim to process and deliver orders within the applicable delivery timeframe communicated to the customer.

Delivery times may vary depending on:

  • Product availability

  • Delivery location

  • Courier or logistics conditions

  • Weather or unforeseen circumstances

  • Public holidays

  • Other circumstances outside our reasonable control

Please refer to our Shipping Policy for additional information.

6. Warranty & After-Sales Service

NasGas products may be covered by applicable manufacturer warranty terms.

Warranty coverage depends on the specific product and its applicable warranty conditions.

Customers may contact NasGas customer support for warranty and after-sales service assistance.

NasGas also provides access to authorized service centers for customer support and after-sales service.

7. Returns & Refunds

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Customers should report delivery-related issues, damaged products, incorrect products, or other eligible concerns within the applicable timeframe specified in that policy.

8. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to the website or its systems.

  • Use the website for fraudulent activities.

  • Submit false or misleading information.

  • Interfere with the operation or security of the website.

  • Copy or misuse website content without authorization.

9. Intellectual Property

The NasGas name, logos, trademarks, product content, images, graphics, text, and other website materials are owned by or used by NasGas under applicable rights.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written authorization.

10. Changes to These Terms

NasGas may update these Terms of Service from time to time.

Any updated version will be published on this page with the revised date.

11. Contact Us

If you have questions about these Terms of Service, please contact:

 Email: info@nasgas.com
 Customer Support: 0800-61226